Shipping & Returns

If you need any guidance on choosing the right jewellery piece for you, kindly reach out to us before placing your order.
Our jewellery is made specially for you, unfortunately you cannot exchange or refund your order.

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Your order will be processed once full payment is received. Your piece is custom made just for you and it takes approximately 3-4 weeks to manufacture. Plain chains like The Beaded, The Herringbone, The Paperclip etc. only have a delivery time of 5-10 working days. Every effort will be made to have your piece with you as soon as possible. 
When your order is finished, it will be shipped to your door. We take great care with making your jewellery pieces and appreciate your patience. All our courier parcels are insured for goods in transit, up to the value of R40 000 per parcel.

Deliveries within South Africa take approximately 2-3 working days and for international deliveries 5-10 working days (depending on where you are) to arrive at your door.
We ship to physical addresses only, please make sure to provide us with your correct delivery details and make sure that someone will be able to receive the parcel upon delivery.

We now ship across borders with DHL express shipping. Kindly send us an email to get a quotation. All import costs, taxes, permits and other product restrictions are your responsibility and should be investigated before placing your order. Custom policies differ depending in which state and country you live, therefore we are not liable for any extra charges.