By choosing a Kolmio piece, you're confirming you've read and agreed to these terms. We're thrilled to have you with us and to make your experience as joyful as the jewellery we craft.
Every Kolmio piece is crafted just for you, with love and attention to detail. For online orders, we aim to have your piece ready in about 4 weeks. For custom designs, we typically work together for 6 weeks – this includes detailed communication, sourcing of gemstones, finalising the design and the production of the piece. These lead times are only a guide and are subject to change or delay. We make every effort to have your piece with you as soon as possible. If you need a piece before a specific date, please get in touch - we'd be happy to check if it's possible and help avoid any disappointment. We take great care with making your jewellery pieces and truly appreciate your patience.
We are constantly updating our products and therefore have the right to change the price and availability of our items online, without notice. All pricing for our products is subject to change. Please note that gift cards and promotional discounts or offers cannot be combined.
We kindly ask you to consider your options and reach out for guidance before making your purchase, as changes to your order can affect our small business and our ability to keep products affordable. Please make sure to provide us with the correct ring size, metal, and stone choice for the design you choose. A small fee applies for changes made to an order after payment is received.
For custom designs, an 80% deposit is required upon acceptance of the provided cost estimate. Once the deposit clears in our bank account, the exchange rate will be fixed for that day, and a production lead time of approximately 4 weeks begins. Your deposit confirms your satisfaction with the selected gemstones and agreed-upon design. After payment is received, we will provide a sketch or image for your approval. Once approved, the design is finalised, and production starts. Please note that deposits are non-refundable due to the specific materials we source for your unique piece. Prices for gemstones and precious metals may fluctuate due to changes in exchange rates, material scarcity, or increases in metal and gemstone costs, so your final invoice upon completion will reflect any applicable adjustments from the deposit date. The balance is due within 48 hours of receiving the invoice; late payments may incur a small fee.
All goods remain the property of Kolmio, until fully paid for.
When old jewellery is given to remake into a new piece, we’ll hold your materials for 1 month. To continue with the process, please pay the deposit soon – if not, you'll need to collect them, and unfortunately we can't cover any loss or damage after that. We handle your precious stones with the utmost care during remodelling, but since they're from another jeweller’s setting, we can't be responsible if one chips, cracks, or breaks in the process.
Please be sure to supply us with the correct ring size, since some designs have limitations to be sized. In South Africa, we work with British ring sizes (alphabetical letters).
Once you have received your jewellery piece, we recommend insuring it against loss, theft and damage. Kolmio cannot be held liable if the customer damages or loses any of the goods. Should you need valuation certificates for your Kolmio pieces, don't hesitate to reach out to us.