By purchasing a product you confirm that you have read, understood and agree to our terms & conditions.
All Kolmio pieces are made to order. A lead time of 4 weeks applies for online orders & 6 weeks for custom designs. These lead times are only a guide and are subject to change or delay. Every effort will be made to have your piece with you as soon as possible. If you need a piece before a specific date, please get in touch to find out if this is possible and to avoid any disappointment. We take great care with making your jewellery pieces and appreciate your patience.
We are constantly updating our products and therefore have the right to change the price and availability of our items online, without notice. All pricing for our products are subject to change.
Please note that gift cards and promotional discounts or offers cannot be combined.
Kindly consider your options and ask for guidance before making your purchase as changes to your order have a negative impact on our business and ability to offer products affordably. Make sure to provide us with the correct ring size, metal and stone choice for the design you choose. Penalty fees apply for changes made to an order, after payment was received.
For custom designs, an 80% deposit is required upon acceptance of the provided cost estimate. Once the deposit clears in our bank account, the exchange rate will be fixed for that day, and a production lead time of approximately 4 weeks begins. Your deposit confirms your satisfaction with the selected gemstones and agreed-upon design. After payment is received, we will provide a sketch or image for your approval. Once approved, the design is finalised, and production starts. Please note that deposits are nonrefundable due to the specific materials we source for your unique piece. Prices for gemstones and precious metals may fluctuate due to changes in exchange rates, material scarcity, or increases in metal and gemstone costs, so your final invoice upon completion will reflect any applicable adjustments from the deposit date. The balance is due within 48 hours of receiving the invoice; late payments may incur penalty fees.
All goods remain the property of Kolmio, until fully paid for.
We do not keep finished jobs longer than 1 month after manufacturing. If you don’t collect your piece, Kolmio will not be liable if any damage or theft were to occur.
When old jewellery is given to remake into a new piece, we only keep the given materials for 1 month. If you don’t pay your deposit to continue with the remake, you will have to collect your materials on your own account and Kolmio won’t be liable if theft or damage were to occur.
With remodelling, we cannot be held liable if a stone chips or breaks when we take the stone out of its original setting. Kolmio takes great care when working with the precious stones provided by you, but if a stone cracks or piece breaks in any way, we cannot be held liable, since we are working with an old jewellery piece made by another jeweller.
Please be sure to supply us with the correct ring size, since some designs have limitations to be sized. In South Africa, we work with British ring sizes (alphabetical letters).
Once you have received your jewellery piece, it is your responsibility to have your piece insured. Kolmio cannot be held liable if the customer damages or loses any of the goods.