Terms & Conditions

By purchasing a product online you confirm that you have read, understood and agree to our terms & conditions.

Prices for gemstones and precious metals are subject to change due to exchange rate movements.The exchange rate will be set on the day the deposit is paid and the proof of payment is received. Therefore your final invoice will be adapted accordingly.

For custom orders a 60% deposit is payable upon acceptance of this estimate.

When your deposit has cleared in our bank account, a lead time of 4-6 weeks apply. If you wish to have your piece finished earlier, a rush fee will be charged.

The deposit you pay is your confirmation that you are happy with the stones chosen and design discussed. Once the payment is received, a sketch or digital image of your design will be sent to you for approval. Once you have approved your design, the design is set and production begins. Your deposit is non refundable due to specific materials sourced for your piece.

As soon as the piece is finished, you will receive an updated invoice with the exchange rate movements that occurred on the day the deposit payment was received. When the final invoice is issued, the payment is due within 7 days. Penalty fees apply to late payment.

All goods remain the property of Kolmio, until fully paid for.

We do not keep finished jobs longer than 1 month after manufacturing. If you don’t collect your piece, Kolmio will not be liable if any damage or theft were to occur.

When old jewellery is given to remake into a new piece, we only keep given materials for 1 month. If you don’t pay your deposit to continue with the remake, you will have to collect your materials on your own account and Kolmio won’t be liable if theft or damage were to occur.

Please be sure to supply us with the correct ring size, since some designs have limitations to be sized.