Great care should be taken by the wearer to ensure that your jewellery piece will be with you for a very long time. In the event that your adornment breaks, we can repair it for you free of charge within 2 months of purchase, should it be a manufacturing fault. After 2 months, the cost will be determined by the nature of the repair needed.
Chains are delicate by nature and should be handled with great care by the wearer. Unfortunately we cannot be held responsible for broken chains. In the event that your chain breaks, we can repair the chain for you. Prices differ depending on the nature of the repair that needs to be done. In some cases the chain will need to be replaced and it will be charged accordingly.
Delicate rings with micro pave set stones are known to occasionally fall out. Within 2 months of purchase, should small stones fall out of your ring, we’ll be happy to replace it for you free of charge providing that the wearer looked after their ring. This will be determined once we’ve received the piece to inspect it
. After 2 months, the cost will depend on the size of stones that fell out.
It’s best to have your rings cleaned and serviced every couple of years. Not only does it ensure that your rings are shiny again, but we have a look at your claws to make sure that everything is still in place. If you have a claw setting, it’s best to do this annually.