Jewellery Care
To help you maintain the beauty and integrity of your treasured pieces, we recommend following our simple care tips. If you have any questions or need more advise, please reach out to us.
Repairs
We get it. Your jewellery, especially those precious engagement and wedding rings, are meant to be loved and lived in, every single day. However, the simple fact of daily life - all the things you do with your hands while wearing a ring means that general wear and tear, and sometimes accidental damage, are just part of the journey. Rest assured, we're here to help you keep your Kolmio pieces looking their best.
Your care is our priority. In the case of a manufacturing fault, we offer complimentary repairs within six months of purchase. After this period, repair costs will be quoted based on the work required. For damage due to improper care, negligence, or accidents, our workshop will assess the piece to determine if repair is possible and provide a quote. Our team of expert jewellers use microscopes to evaluate damage, easily distinguishing wearer-related issues from manufacturing defects. For example, a missing diamond from a broken prong is usually due to wear. We’re happy to repair such damage for a fee. Manufacturing faults do not include broken chains, cracked or broken stones, bent rings or earrings, or general wear and tear.
To guarantee the quality of any repairs or resizing, and to ensure the integrity of your Kolmio design, we strongly recommend bringing your pieces directly to us. We cannot be responsible for work performed by other jewellers.
Please note that we only offer repair services for jewellery we have crafted ourselves.
Chains
Chains are delicate by nature and should be handled with great care by the wearer. Unfortunately we cannot be held responsible for broken chains. All chains will be charged at a replacement fee, kindly contact us for the relevant chain fee. Due to the delicate nature of the Herringbone Chain, once this chain is bent, it cannot be fixed or replaced.
Professional Clean & Service
It is important to note that we look after our clients and we advise you to have your Kolmio rings professionally cleaned and serviced with us frequently. Not only does it ensure that your rings are shiny again, but we have a look at your claws to make sure that everything is still in place. If you have a claw setting, it’s best to do this annually.