Repairs

Jewellery Care

To help you maintain the beauty and integrity of your treasured Kolmio pieces, we recommend following our simple care tips. If you have any questions or need more advise, please reach out to us.

Repairs

We get it - your jewellery, especially those precious engagement and wedding rings, are meant to be loved and lived in, every single day. Daily life with your hands means some general wear and tear, or even accidental damage, is simply part of the journey. We're here to help keep your pieces looking their best for as long as possible.

If a true manufacturing defect occurs, we'll repair it free of charge within six months of purchase, as long as the piece hasn't been altered or modified by a third party. After that period, or for any damage caused by normal wear, improper care, negligence, or accidents, we'll assess the piece under a microscope to clearly distinguish manufacturing issues from everyday wear. For example, a missing diamond from a worn prong is typically related to wear rather than a defect. In those cases, we'll quote you a fair price for any repair work we can carry out. Manufacturing faults do not include broken chains, cracked or broken stones or pearls, bent rings or earrings, loose settings from wear, or general everyday wear and tear.

If you'd like us to repair one of your pieces, reach out to us directly at tracey@kolmio.co.za and we'll send you simple instructions and the next steps. Please note that the client is responsible for courier fees to and from the studio.

To maintain the quality and integrity of your Kolmio pieces, we strongly recommend having repairs done by us. We can't take responsibility for work carried out by other jewellers, and we only offer repair services on pieces we've crafted ourselves.

Unfortunately, we do not offer repair services to international clients at this time. The multiple import and export duties, taxes, and shipping fees involved make the process expensive and complicated for both parties.

Chains

Chains are delicate by nature and should be handled with great care. Unfortunately, we cannot repair broken or damaged chains. A replacement fee will apply, and we will gladly quote you the exact cost once we see the chain.

Please note that Herringbone and Snake chains are particularly fragile. Due to their delicate construction, once bent or kinked, they cannot be repaired and must be replaced.

Professional Clean & Service

We look after our clients, and we recommend having your Kolmio rings professionally cleaned and serviced with us frequently. Not only does it ensure that your rings are shiny again, but we have a look at your claws to make sure that everything stays secure. If you have a claw setting, it’s best to do this annually.