Other FAQ

I don’t know what my ring size is?

You’re most welcome to make a quick appointment with me to get you size measured professionally. Alternatively, you can visit your local jeweller for peace of mind. Unfortunately, Kolmio cannot be held responsible for inaccurate sizes. 

Size guide:

S (J, J-, K, K-)
M (L, L-, M, M-)
L (N, N-, O, O-)
XL (P, P-, Q, Q-)

Please select your size (S - XL) according to the guide and enter your exact ring size (British measurement) in the “Special Instructions” text box during checkout. If your ring size isn’t listed, you would like to change the design of the band or you need help with sizing, please email us for a quote and / or assistance.

 

What if I need my ring resized?

In the event that your ring size has changed, we’ll be more than happy to resize your ring to a perfect fit. Please keep in mind that some designs have limitations to sizing. Sizing cost vary due to metal prices and labour costs. Should you require a resize, please get in touch.

 

How long will it take for me to receive my Kolmio order?

Lead time on projects differ depending on material availability and workload. Our jewellery is made to order and the magic happens in a small workshop. As a result orders will take approximately 4 weeks to complete from the day of purchase.

Add an additional 2-5 days if you wish to courier you purchase straight to your door. Courier at own risk. Once your parcel is given to our Courier partner, we are not held liable for any lost or damaged parcels. If you wish to have insurance taken out on your parcel, please send us an email for a quote.

 

Can I exchange my order?

Our jewellery is specially made for you, unfortunately you cannot exchange or refund your order.

 

What if I live overseas?

We've got you covered! To place an order, get in touch and we'll send you an invoice with your order and international shipping rate. Payments can be made through PayPal or a wire transfer. Once your order is ready, we'll ship it to your door with DHL express. It takes approximately 5-20 working days to arrive, depending on where you are.

 

Can I have my outdated ring remade into a modern design?

Absolutely! We love remodeling old jewellery and would love to reset your diamonds. Your old metal is sent in for refining, in order for us to work with a pure alloy. With the refining process there are slight losses involved and we’ll have to add some new metal to be able to create a new piece. You therefore get discounted on your metal cost. If you have an old piece of jewellery that doesn’t get the love it deserves, get in touch to give your old piece a makeover!